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TQM: The Quality Imperative PUBLIC ACCESS

[+] Author Affiliations
William Smitley, Teri Yanovitch

Philip Crosby Associates, Inc., Winter Park, FL

Paper No. CEC1991-3706, pp. 82-88; 7 pages
doi:10.1115/CEC1991-3706
From:
  • ASME 1991 Citrus Engineering Conference
  • ASME 1991 Citrus Engineering Conference
  • Lakeland, Florida, USA, March 21, 1991
  • Conference Sponsors: ASME Florida Section
  • ISBN: 978-0-7918-9978-6
  • Compilation Copyright © 2018 ASME

abstract

A wide variety of methods, tools, and techniques currently exist to assist companies enhance quality. However, many of them do not bring about substantiative improvement. The reasons are varied but usually begin with a lack of senior executive commitment and leadership. This paper explores the concepts and actions that are needed to change the culture of an organization to one of continuous quality improvement. It provides the outline for successful implementation of Total Quality Management (TQM) in any corporation.

Paper published with permission.

Compilation Copyright © 2018 ASME
This article is only available in the PDF format.

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