0

Full Content is available to subscribers

Subscribe/Learn More  >

The Effectiveness of the Quality Function Deployment in Managing Manufacturing and Transactional Processes

[+] Author Affiliations
Enzo Gentili, Francesco Aggogeri, Marco Mazzola

University of Brescia, Brescia, Italy

Paper No. IMECE2007-43448, pp. 237-246; 10 pages
doi:10.1115/IMECE2007-43448
From:
  • ASME 2007 International Mechanical Engineering Congress and Exposition
  • Volume 3: Design and Manufacturing
  • Seattle, Washington, USA, November 11–15, 2007
  • Conference Sponsors: ASME
  • ISBN: 0-7918-4297-5 | eISBN: 0-7918-3812-9
  • Copyright © 2007 by ASME

abstract

The goal of Quality Engineering is to design quality into every product, service and manufacturing process. In particular a methodology is claimed to be very important for Quality design and management: Quality Function Deployment (QFD). QFD is a structured methodology and mathematical tool used to identify and quantify customer requirements and translate them into key critical parameters of systems and processes. The aim of the paper is to show how a quality management approach can support the increase of the process capability in a global vision of every business. QFD represents one of the most successful tools used in industrial management. By using actual and real cases, the paper shows the effectiveness of the QFD in improving both the management of a process and its capability. Four examples are presented. They take into account different environments: pharmaceutical, mechanical, healthcare and transportation markets. The first case study is deployed in a pharmaceutical company to satisfy the new customer requirements for the introduction of a nasal spray product on the Japanese market. The second example is applied to the automotive market for the production of air-cooling devices for deluxe vehicles. Finally, the other two cases show the implementation of the QFD tool in transactional processes, such as Cargo Center activities and healthcare services.

Copyright © 2007 by ASME
Topics: Manufacturing

Figures

Tables

Interactive Graphics

Video

Country-Specific Mortality and Growth Failure in Infancy and Yound Children and Association With Material Stature

Use interactive graphics and maps to view and sort country-specific infant and early dhildhood mortality and growth failure data and their association with maternal

NOTE:
Citing articles are presented as examples only. In non-demo SCM6 implementation, integration with CrossRef’s "Cited By" API will populate this tab (http://www.crossref.org/citedby.html).

Some tools below are only available to our subscribers or users with an online account.

Related Content

Customize your page view by dragging and repositioning the boxes below.

Related eBook Content
Topic Collections

Sorry! You do not have access to this content. For assistance or to subscribe, please contact us:

  • TELEPHONE: 1-800-843-2763 (Toll-free in the USA)
  • EMAIL: asmedigitalcollection@asme.org
Sign In