Full Content is available to subscribers

Subscribe/Learn More  >

The Creation of an Ontology to Examine Customer Needs

[+] Author Affiliations
Anthony Nix, Mark Lemke, Rob Stone

Oregon State University, Corvallis, OR

Ryan Arlitt

Singapore University of Technology and Design, Singapore, Singapore

Paper No. DETC2017-67882, pp. V007T06A043; 11 pages
  • ASME 2017 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference
  • Volume 7: 29th International Conference on Design Theory and Methodology
  • Cleveland, Ohio, USA, August 6–9, 2017
  • Conference Sponsors: Design Engineering Division, Computers and Information in Engineering Division
  • ISBN: 978-0-7918-5821-9
  • Copyright © 2017 by ASME


Customer needs are one of the first items gathered and examined in the design process. Currently there are few methods of examining the collected customer needs to help designers track how much of the customer need space has been explored. None of the current prominent design texts provide an universally accepted categorization scheme to help categorize and examine collected customer needs. This paper ventures into the process of building an ontology that can be used to categorize and examine customer needs. The finalized ontology presented here went through 11 iterations and multiple inter-rater reliability tests throughout the creation process. The paper then discusses the possible uses of this scheme and how it can be utilized early in the design process to ensure that a thorough exploration of the customer need space is represented in the designers’ list of customer needs.

Copyright © 2017 by ASME
Topics: Ontologies



Interactive Graphics


Country-Specific Mortality and Growth Failure in Infancy and Yound Children and Association With Material Stature

Use interactive graphics and maps to view and sort country-specific infant and early dhildhood mortality and growth failure data and their association with maternal

Citing articles are presented as examples only. In non-demo SCM6 implementation, integration with CrossRef’s "Cited By" API will populate this tab (http://www.crossref.org/citedby.html).

Some tools below are only available to our subscribers or users with an online account.

Related Content

Customize your page view by dragging and repositioning the boxes below.

Related eBook Content
Topic Collections

Sorry! You do not have access to this content. For assistance or to subscribe, please contact us:

  • TELEPHONE: 1-800-843-2763 (Toll-free in the USA)
  • EMAIL: asmedigitalcollection@asme.org
Sign In