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Human-Centered System Architecture: A Framework for Interpreting and Applying User Needs

[+] Author Affiliations
Adriano B. Galvao, Keiichi Sato

Illinois Institute of Technology, Chicago, IL

Paper No. DETC2004-57545, pp. 487-495; 9 pages
doi:10.1115/DETC2004-57545
From:
  • ASME 2004 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference
  • Volume 3a: 16th International Conference on Design Theory and Methodology
  • Salt Lake City, Utah, USA, September 28–October 2, 2004
  • Conference Sponsors: Design Engineering Division and Computers and Information in Engineering Division
  • ISBN: 0-7918-4696-2 | eISBN: 0-7918-3742-4
  • Copyright © 2004 by ASME

abstract

In the early stages of product development it is crucial to understand users in order to create products that reflect their needs, desires, limitations and capabilities. This paper introduces a user-centered approach for interpreting users’ needs into actionable knowledge for product design. The proposed framework consists of multiple inter-related knowledge sets for representing users’ mental models in relation to product structure and function, and users’ procedures and context-of-use. Structure and function pertain to the product’s behavior and attributes; procedures refers to the tasks users engage in during product interaction; and context-of-use refers to the wide range of influences by which product performance can potentially be affected. The models are interpreted using an event script, an image representation, and a set of influences that allow developers to envision cause and effect, and thereby specify product performance specifications. A case study illustrates the framework and how this methodology can be applied.

Copyright © 2004 by ASME

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