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A Method of Supporting Conflict Resolution for Service Design

[+] Author Affiliations
Yoshiki Akiyama, Yoshiki Shimomura

Tokyo Metropolitan University, Hino, Tokyo, Japan

Tamio Arai

University of Tokyo, Tokyo, Japan

Paper No. DETC2008-49750, pp. 97-105; 9 pages
  • ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference
  • Volume 5: 13th Design for Manufacturability and the Lifecycle Conference; 5th Symposium on International Design and Design Education; 10th International Conference on Advanced Vehicle and Tire Technologies
  • Brooklyn, New York, USA, August 3–6, 2008
  • Conference Sponsors: Design Engineering Division and Computers in Engineering Division
  • ISBN: 978-0-7918-4329-1 | eISBN: 0-7918-3831-5
  • Copyright © 2008 by ASME


Recently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great importance. This paper proposes a methodology for supporting service design by solving conflicts in service design solutions. The proposed methods enable service designers to discover existing conflicts in service design solutions and obtain the basic strategies to solve them using computers. The methods are verified by applying it to an existing service case.

Copyright © 2008 by ASME



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