Full Content is available to subscribers

Subscribe/Learn More  >

Uncertain Demand Driven Resource Platform Design for a Service Center

[+] Author Affiliations
Smitha Hariharan, Venkat Allada

University of Missouri at Rolla

Paper No. IMECE2005-81191, pp. 355-364; 10 pages
  • ASME 2005 International Mechanical Engineering Congress and Exposition
  • Design Engineering, Parts A and B
  • Orlando, Florida, USA, November 5 – 11, 2005
  • Conference Sponsors: Design Engineering Division
  • ISBN: 0-7918-4215-0 | eISBN: 0-7918-3769-6
  • Copyright © 2005 by ASME


Service centers can be viewed as facilities wherein service calls from customers relating to various service families cascade into work packages involving a set of service tasks. A service family is defined as a set of service type variants that have similar or common service tasks and hence may use a common set of resources (called the resource platform) over a given time horizon. In this paper, we present a methodology for determining cost-effective and robust resource platform configuration(s) for a given set of service families offered by a service center. The robust resource platform would be able to handle demand fluctuations from various service types within reasonable limits over a given planning horizon. Several successful studies have been reported in the manufacturing domain on successful application of product platforms to generate customizable product variants with cost advantages. In this paper, we extend the product platform concept to the service domain. The critical parts of the proposed Service Resource Platforming System (SRPS) methodology are: (1) generate rough cut resource selection using dynamic programming and create a resource schedule using linear programming; (2) generate final resource selection using uncertainty linear programming model proposed by Ben-Tal et al. (2003); and (3) construct resource platform using resource sub-sequence clustering concept. The objective for the rough cut and final resource selections is the maximization of the difference between the benefits and costs associated with in-house service processing and outsourcing. The proposed SRPS methodology is applied to an industry motivated problem.

Copyright © 2005 by ASME



Interactive Graphics


Country-Specific Mortality and Growth Failure in Infancy and Yound Children and Association With Material Stature

Use interactive graphics and maps to view and sort country-specific infant and early dhildhood mortality and growth failure data and their association with maternal

Citing articles are presented as examples only. In non-demo SCM6 implementation, integration with CrossRef’s "Cited By" API will populate this tab (http://www.crossref.org/citedby.html).

Some tools below are only available to our subscribers or users with an online account.

Related Content

Customize your page view by dragging and repositioning the boxes below.

Related eBook Content
Topic Collections

Sorry! You do not have access to this content. For assistance or to subscribe, please contact us:

  • TELEPHONE: 1-800-843-2763 (Toll-free in the USA)
  • EMAIL: asmedigitalcollection@asme.org
Sign In